I attempted updating it to San Diego, however then it ends up that the pod can not even be provided to your house in San Diego because of regional restrictions. I now need to return the empty pod, however I'm stuck having paid $500 for an empty pod that I can't even utilize.
PODS site is plainly broken, and/or there is a malicious bug that is causing customers to save the incorrect address. This is something that PODS ought to fix and needs to refund consumers for their website issues. Preferred OutcomeI would like a full refund on the charges for this order. I did not utilize the pod in any method.
Now they will not eliminate it on the date set up with them by phone. POD arranged for shipment 11/24, movers cleared POD 11/25, POD set up for removal 11/27. PODS sent delivery van and elimination truck on 11/24. Now they won't remove POD on 11/27. Multiple call, online chat attempt, total stonewall by all POD employees gotten in touch with. moving options.
PODS desires it left here till 12/8 (their "next available removal date"), 2 WEEKS AWAY. My neighborhood is not flexible; I scheduled thoroughly, by phone with a manager, accordingly; I could be fined or cited, or taken legal action against. This company has no customer care. It took me 2 weeks and several phone calls to get someone to help me arrange the shipment.
Substantial, urban city of Phoenix. Desired OutcomeThe POD need to be eliminated on 11/27 as arranged by me with a manager. (All requests for a manager completely thwarted through disconnect, failure to refer me on, left on hold forever). Prima facie proof of PODS complete incompetence is the 2 trucks, shipment and removal, coming to the exact same hour, on the same day.
The POD has been removed. Action from business occurred quickly after I published a bad evaluation on Yelp. container moving companies. Thank you for your support and timely action to my concerns11/19/2020I was estimated a fee for a POD of $2349 but was charged $2545 and charged for a lock I didn't gotten desire refund of $215.
I was altered $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I contacted us to ask and was told it was for additional shipping charge. I explained that I was never ever gotten in touch with about service charge and that was not the amount I was priced estimate.
95 for a lock for the container despite the fact that I utilized my own lock. I asked for someone from management to call me and have not heard backDesired Outcomerefund of extra shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in receipt of your correspondence worrying PODS Enterprises, LLC client, ****** *******.
******* was called today concerning her refund demand and was encouraged they were being processed. Mrs. ******* has my direct contact details and was recommended to contact me straight must she have any extra concerns. We position incredible value on our consumers and aim to obtain the greatest requirements in the market.
******* might have sustained. PODS Enterprises, LLC prides itself of its quality consumer service and I are sorry for that Mrs. ******* feels she experienced anything less. We seriously ask forgiveness for any circumstances where a consumer is not completely pleased with a PODS experience. When a client alerts our company of a less than acceptable experience, we endeavor to examine the processes that triggered the client feedback and take proper steps to resolve their remarks.
( The customer indicated he/she ACCEPTED the action from business.) I was contacted within 24 hours of my grievance and the matter was resolved to my satisfaction. 11/12/2020PODS not provided for packaging in the time frame assured. PODS not provided in the timeframe guaranteed for unpacking. On 9/16/20 we were to have actually a POD delivered, I had a text message on 9/14/20 and 9/15/20 mentioning that it would be provided on 9/16/20.
We currently had the movers established for 9/17/20 @ 9am. Then later on 9/16/20 I got a text that the POD would not be provided till in the evening on 9/17/20. Event report #XXXXXXX submitted. After numerous phone calls on 9/16 and 9/17 the POD was lastly provided at around 1pm on 9/17/20.
What we had so carefully assembled broke down since of PODS. We had already paid for the POD at this point so how were we to cancel and get all out monies back? When scheduling the PODS containers it was stated that we just required a 3 day window for delivery.
The area of our PODS on 9/23/20 was the Jacksonville center a 30 minute drive. I was told it might not be scheduled till 10/2/20. That was 8 working days later! We were let down by PODS once again! The delay in delivery needed that we remain in a hotel for an extra 6 days, 9/27/20 - 10/2/20.
50 that we had not budgeted for. Again PODS charged us for the delivery before we were able to get our valuables. Stephanie R. contacted us in regards to our incident report. We emailed Stephanie the hotel bill and extra monies, $275, we paid for movers due to PODS absence of scheduling.
The additional days was a scheduling problem. Well it was a PODS problem not our concern. Desired OutcomeWe feel that payment for the stress and hassle is the minimum that PODS need to do. We are asking for to be made up for the additional days invested in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Grievance #: XXXXXXXX Dear Ms.
PODS evaluation validates that Ms. ****** accepted her PODS rental agreement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s thinks about looking at her arrangement under section 27, as it particularly details PODS shall not be held liable for any delays. Must Ms. ****** desire, she might view the rental contract by accessing your PODS online account.