More time wasted making a vall to PODS with 0 reaction or recognition. I should be charging them for my time invested attempting to talk with someone at PODS who can fix this and reimburse my money now due to their negligence and failure to provide predetermined service on agreed date - companies like pods.
No action to my e-mail. No action to phone messages. Very bad customer care!!! Tcomplaint with PODS opened October 30 2020. There has been sufficient time and multiple chances for reactions but nothing ... crickets ... question if PODS likes the sound of class action? (The customer indicated he/she had nothing new to add) Still no action of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
No one connected to inform us. This is for shipping a PODS Container within Hawaii from the island Oahu to Kauai island. When we scheduled (nationwide number) we were told two times all we require is a 24 hour directs to move our pod from the holding place. We chose pods since we 'd be in quarantine for 2 week and needed the time while we waited to hold our things before it got shipped out.
Our scenario was complicated because Kauai is remote. Had we understood that the container required to be shipped back from Kauai to Oahu and back at the lot in order to prevent paying another $365 in monthly lease, we would have collaborated better on our end with scheduling (cross country moving pods). However, we did nit receive one telephone call or e-mail from the local or national office informing us of our unique scenario.
Our month container rent was up on 10/25 and the soonest we could ship out was 10/30 by the time I called them on 10/22 & 10/24. In my head I thought I had to send it out a day prior to our month was up (once again because we were not provided the full details to make an educated decision).
The pod was returned and it reached Oahu by 11/12 (Keith at the Hawaii office informed us that as an estimated return date). We feel duped due to the fact that my hubby and I are very educated and intelligent individuals, and because this company failed to offer us the total information about our special circumstance (island hopping and having container back within a months time).
They would not even prorate us for a partial month because of their shortcoming. Likewise the local office had no power or capability to help us with remedying our situation and we were informed to file a conflict. Frustratingly enough, we can not find an email or "file a dispute" area on the pods site.
They could even have actually sent a generic email saying because we are shipping from Oahu to another Hawaiian island, we ought to speak with a local representative to prepare for the relocation AND avoid any additional leasing costs. There was a disconnect in between the national booking call center and the local group and we wound up paying for their drawbacks - moving options.
Desired OutcomeWe have paid over $1850 in shipping charges consisting of 2 month's storage fee. We look for to get a refund for the 2nd month's storage cost of $365. I am in invoice of your correspondence worrying PODS Enterprises, LLC customer, ***** *****. Since November 12th, 2020, a review of their account and asked for payment remains in development at this time.
We place significant worth on our clients and aim to obtain the greatest standards in the market. We regards regret any inconvenience that Ms. ***** may have sustained. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Ms. ***** feels she experienced anything less. We genuinely ask forgiveness for any instance where a consumer is not completely satisfied with a PODS experience.
( The customer showed he/she ACCEPTED the reaction from the organization.) I genuinely the Specialty Solutions Group contacts us and I hope this can be resolved where we get back that 1 month of storage lease back. I think what we're requesting is extremely reasonable. 11/09/2020Failure to get the pods as set up and charged for them.
Did not receive a call that there were any concerns, the truck left without notice and other pickups were cancelled. I attempted to get in touch with PODS, after waiting on hold 45 min I was informed that they could not reach the center and there was no manager I can speak with.
In June I had the exact same issue when pods were moved. The chauffeur threatened my hubby and my10 year old child due to the fact that he did not like where he needed to put the pods. I again tried getting in touch with someone, no call back or email. This is unacceptable. I require the pods removed.
Preferred OutcomeRemove the pods from my driveway. I am in receipt of your correspondence concerning PODS client, ***** ******. On 11/11/2020, Mrs. ******'s concerns were resolved and dealt with, container was gotten empty on 11/12/2020. We position incredible worth on our clients and aim to attain the highest requirements in the market.
****** might have sustained. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Mrs. ****** feels she experienced anything less. We truly excuse any instance where a consumer is not entirely satisfied with a PODS experience. When a client notifies our business of a less than satisfactory experience, we venture to review the processes that triggered the consumer feedback and take appropriate measures to resolve their comments.
Order XXXXXXX. On August 22nd I called Pods to learn how to put a pod in storage when you do not have the final move address. We chose a zip code of XXXXX which was in the middle of our search area. I added another pod on 10/23/20 which likewise went to Dover, De.