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I tried updating it to San Diego, but then it ends up that the pod can not even be delivered to the house in San Diego because of local restrictions. I now have to return the empty pod, however I'm stuck having paid $500 for an empty pod that I can't even use.
PODS website is clearly broken, and/or there is a malicious bug that is causing consumers to save the wrong address. This is something that PODS should fix and requires to refund clients for their website issues. Preferred OutcomeI would like a full refund on the charges for this order. I did not use the pod in any method.
Now they will not remove it on the date set up with them by phone. POD scheduled for delivery 11/24, movers emptied POD 11/25, POD arranged for removal 11/27. PODS sent out delivery van and removal truck on 11/24. Now they will not remove POD on 11/27. Several phone calls, online chat attempt, complete stonewall by all POD workers called. container moving companies.
PODS wants it left here up until 12/8 (their "next available removal date"), TWO WEEKS AWAY. My neighborhood is not versatile; I scheduled thoroughly, by phone with a supervisor, appropriately; I might be fined or pointed out, or taken legal action against. This company has no client service. It took me 2 weeks and several call to get someone to assist me schedule the delivery.
Big, cosmopolitan city of Phoenix. Desired OutcomeThe POD need to be removed on 11/27 as arranged by me with a supervisor. (All ask for a manager completely thwarted via detach, failure to refer me on, left on hold forever). Prima facie evidence of PODS complete incompetence is the two trucks, delivery and elimination, reaching the exact same hour, on the exact same day.
The POD has actually been eliminated. Action from the business happened soon after I posted a bad evaluation on Yelp. moving container companies. Thank you for your assistance and prompt reaction to my concerns11/19/2020I was priced estimate a charge for a POD of $2349 however was charged $2545 and charged for a lock I didn't gotten desire refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an extra $202. 26 on 11/10. I called to inquire and was informed it was for additional shipping charge. I discussed that I was never ever called about extra charge which was not the amount I was estimated.
95 for a lock for the container although I used my own lock. I asked for somebody from management to call me and have not heard backDesired Outcomerefund of extra shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in invoice of your correspondence concerning PODS Enterprises, LLC consumer, ****** *******.
******* was called today regarding her refund demand and was advised they were being processed. Mrs. ******* has my direct contact details and was advised to call me straight must she have any extra issues. We position incredible value on our customers and strive to attain the greatest standards in the market.
******* might have sustained. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Mrs. ******* feels she experienced anything less. We best regards apologize for any instance where a consumer is not totally satisfied with a PODS experience. When a consumer informs our business of a less than satisfying experience, we strive to evaluate the procedures that provided rise to the client feedback and take suitable measures to address their remarks.
( The customer indicated he/she ACCEPTED the reaction from business.) I was contacted within 24 hr of my problem and the matter was fixed to my satisfaction. 11/12/2020PODS not provided for packaging in the time frame guaranteed. PODS not delivered in the timeframe assured for unpacking. On 9/16/20 we were to have actually a POD provided, I had a text message on 9/14/20 and 9/15/20 stating that it would be delivered on 9/16/20.
We currently had the movers established for 9/17/20 @ 9am. Then later 9/16/20 I received a text that the POD would not be delivered till in the night on 9/17/20. Incident report #XXXXXXX filed. After numerous call on 9/16 and 9/17 the POD was lastly provided at around 1pm on 9/17/20.
What we had so thoroughly assembled fell apart since of PODS. We had already paid for the POD at this moment so how were we to cancel and get all out cash back? When arranging the PODS containers it was specified that we just needed a 3 day window for delivery.
The place of our PODS on 9/23/20 was the Jacksonville facility a 30 minute drive. I was informed it might not be arranged till 10/2/20. That was 8 working days later! We were let down by PODS once again! The delay in shipment required that we stay in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had actually not budgeted for. Once again PODS charged us for the shipment prior to we were able to get our valuables. Stephanie R. contacted us in regards to our event report. We emailed Stephanie the hotel bill and additional monies, $275, we paid for movers due to PODS lack of scheduling.
The additional days was a scheduling issue. Well it was a PODS problem not our problem. Desired OutcomeWe feel that compensation for the stress and trouble is the minimum that PODS need to do. We are requesting to be made up for the additional days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Problem #: XXXXXXXX Dear Ms.
PODS evaluation validates that Ms. ****** accepted her PODS rental arrangement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s considers looking at her arrangement under section 27, as it specifically details PODS will not be held accountable for any hold-ups. Should Ms. ****** desire, she may see the rental contract by accessing your PODS online account.
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